Frequent questions

aand more information


In the event of receiving an erroneous product, we promise to send the correct product in the shortest possible time in exchange service, that is, our transport will deliver the correct product and will take the erroneous one to return it to our facilities. For this, the User must notify us within 24 hours of receiving the order. Damaged or broken products: In the event of having received a broken or damaged product during transport, in order to be able to process your request, the User must provide us with a brief description of the damage or defect of the item and attach a photo in which You can clearly see the damage or defect of the item. If upon receiving the package the User detects that there may be damage due to transport, it is important that they notify the carrier and mark it on the delivery note. Customer has 24 hours from the receptionof the product to inform us of the damage or breakage in transport. In cases of product breakage/damage, we promise to send another product in perfect condition.

El importe de los productos se muestra siempre en euros e incluyen el IVA (10%) correspondiente y vigente en la actualidad. Nos reservamos expresamente el derecho de modificar los precios en cualquier momento y sin necesidad de previo aviso. No obstante, en cualquier caso, se aplicarán las tarifas en vigor indicadas en el sitio Web en el momento de la realización del pedido correspondiente.

Shipping and Conditions

The delivery will be made, except in the event of unforeseen or extraordinary circumstances, within a period of 3 business days from the moment of the “order confirmation” at the address indicated by the User. The scope of delivery is limited to Spanish territory (Peninsula – no shipments to Ceuta, Melilla, Islas Baleares and Islas Canarias). No shipments are made on Saturdays, Sundays and holidays. The invoice or purchase ticket will be sent to you together with the product. For the purposes of these Conditions, it will be understood that the “delivery” has occurred or that the order has been “delivered” at the moment in which the User, or a third party indicated by him, acquires material possession of the products, which will be accredited by signing the receipt of the order at the agreed delivery address.

Orders are sent through an Urgent Transport agency. If the User requests that the shipment be made by another means other than the one offered by us, all the expenses originated by such circumstance will be borne exclusively by him.

The order placed is free of shipping costs.


The payment of the purchase made will be made through the following methods:

Credit card: Payment by credit card is made through the bank’s server, which guarantees the User’s security thanks to the protocol based on the SSL standard, which means that the data travels encrypted over the network and no one can intercept or use it in any other way or fraudulent manner. The credit card data is transmitted directly to the bank protected and this information never reaches any other recipient.

Bank Transfer: Make your payment directly into our bank account. Please use the order number as a payment reference. Your order will not be processed until the amount has been received in our account.

Cash on Delivery: Pay in cash at the time of delivery. The customer must leave the exact amount indicated on the invoice at the indicated order delivery address, and deliver it to the delivery person.


More questions??

You can see more information in our Term of Sales